Job description
SERVICE MANAGER - Cheltenham
Competitive Salary plus uncapped bonus and a company car.
We are looking for a Service Manager to run our Cheltenham service operation.
- You will have at least three years of experience in a retail automotive management role.
- You will be able to manage a workshop manager, 1 workshop controllers, a customer experience manager, 3 customer service advisors and a team of 13 to 15 Technicians.
- You must be able to coach and motivate the team to exceed sales and financial targets.
- You will have a proven record of delivering excellent customer service
This position attracts a great salary, generous uncapped bonus and a Company car.
Main Purpose of the Job
To control and co-ordinate the activities of the Service Department and to provide an efficient and profitable operation.
Main Duties
- To exceed profit and customer experience targets
- To analyse daily main key performance indicators and ensure corrective and preventative action is taken where necessary.
- To evaluate statistical information contained in monthly Management Accounts and plan future activities.
- To provide timely information in respect of weekly forecast
- Manage employee records
- Salary submission.
- To ensure all team members are trained and coached consistently.
- In the event of a customer complaint liaise directly with the customer to provide a satisfactory resolution.
- Meet with the sub-teams to ensure staff communciation is delivered.
- Ensures that the department is adequately staffed to achieve objectives. Where needed, refocus staff activities to provide excellent customer service.
- Ensure all security and safety requirements are maintained in respect of parts stock within the service area, consumables, premises, and personnel.
- To ensure Health & Safety policies and procedures are adhered to at all times.
- To ensure adequate safety, fire and security arrangements exist at all times.
- To ensure the Company complies with the Manufacturer's service policies and procedures.
- To ensure a high standard of housekeeping is maintained. This may be achieved by way of a rota system.
- To constantly review methods with a view to improving efficiency and profitability.
- To liaise with the Manufacturer and its representatives to ensure maximum co-operation.
- To ensure adequate control of all sub-contract and purchase invoices, this includes ensuring invoice authorisation is carried out in a timely manner.
- Communicates work priorities to ensure that the most urgent tasks are handled first.
- To ensure warranty claims are processed immediately and warranty returns are made in compliance with Manufacturer's procedure.
- To attend any training courses as reasonably directed by Management.
- To comply with Company administrative and accounting procedures and legislative requirements.
- Complying fully with Company Quality Control Procedures.
- Complying fully with all the employer's requirements in accordance with the Company's Health and Safety Policy and the Company's responsibilities as defined by the Health and Safety at Work Act.
- Complying fully with all the requirements of the employer in accordance with all the Company's legal responsibilities
- To carry out any other reasonable work as required by Management.
Limits of Authority
Planned expenditure up to £500.
Employee Benefits
At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops
What happens next?
Please upload your CV using the form below to start your application:
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.
Baylis is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Hours of work Monday to Friday 8am to 6pm. Saturday mornings on a rota
Job Types: Full-time, Permanent
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
Schedule:
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Experience:
- Customer Service Management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 30/06/2024
Expected start date: 01/08/2024
