Customer Care Consultant
The Baylis Group has a fantastic opportunity for a bright, enthusiastic person who has a professional and confident telephone manner with experience in a customer service environment.
The role is a full time position that may suit someone who would prefer to work flexible/unusual hours including some Saturday mornings. The set weekly hours will be Monday to Friday 08:30am – 05:30pm and 1 in 3 Saturday mornings will be 08:30am-12:30pm.
Primarily, this essential job involves inbound and outbound telephone contact with our customers, marketing our products and services and secure booked appointments into our nine branches, for our Sales and Service departments.
Working within a small energetic team based at our Cheltenham Dealership, the position also encompasses database work and other admin duties.
The applicant will ideally:-
- Have an excellent telephone manner and the ability to make customers feel at ease on the telephone.
- Be enthusiastic and dedicated to always meet daily requirements and exceptional levels of customer service at all times.
- Be committed, with a positive attitude and work effectively as part of a team.
- Work in a timely fashion, sometimes under pressured circumstances or tight time frames.
- Be self-motivated and complete the workload.
- Be a confident communicator that will develop and maintain strong relationships with colleagues and customers in order to maximise bookings and sales.
- Be eager to learn new skills and tasks whilst developing knowledge of products and in-house systems.
- Have a good standard of spelling, grammar, numeracy and keyboard skills.
This is an ideal opportunity for a person to gain entry into customer relation marketing and embark upon a career in the motor trade with a rewarding, complex and varied role in a fast paced environment.
Job Type: Full-time
Benefits:
- Employee discount
- Private dental insurance
- Store discount
Schedule:
Supplemental pay types:
Job Type: Full-time
Salary: £24,500.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Cheltenham, GL51 0AL: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CCC-CHELT
Job Type: Full-time
Pay: £23,350.00-£26,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
Reference ID: CCC-CHELT
